When Call Forwarding isn't enough, there's Reach Me

Expecting an important call, but not sure where you will be to receive it? With Reach Me, you can direct incoming calls to as many as 5 different phone numbers.

Calls can be directed to your Reach Me numbers all at once or in any sequence you choose. The feature also gives you two options for answering incoming calls: Automatic Call Acceptance connects a call to the first Reach Me number that answers; Positive Call Acceptance plays a prompt that gives you the option to accept, decline, or send the call to VoiceMail.

To setup Reach Me from the online account center:

We recommend using the online account center to enter your Reach Me settings. Login using your unwiredVoice:) phone number and 4-digit PIN.

After you have logged in, click the Manage Service Features link on the left side of the screen. Then click the Reach Me link and follow these instructions:
  1. To turn on Reach Me, select the "Call Reach Me numbers all at once" or the "Call Reach Me numbers in order" option.
  2. Check the box if you would like incoming calls to go to your VoiceLine phone before any Reach Me numbers.
  3. Select the number of rings before the next Reach Me number is called. (This setting applies to Reach Me "in order" attempts.)
  4. Enter up to five Reach Me phone numbers. You may include a brief description for each number.
  5. Select the Automatic Call Acceptance or the Positive Call Acceptance option.
  6. Check the box if you would like callers to have the option to go directly to VoiceMail.
  7. Click the Save Settings button. Reach Me is now active.

To set up Reach Me from your VoiceLine phone:

If you are unable to use the online account center, you can still set up Reach Me from your VoiceLine phone:

  1. Pick up the phone handset and dial *00.
  2. Press 3 to manage your list of Reach Me phone numbers.
  3. After you have entered your Reach Me numbers, press 1 to return to the main menu.
  4. At the main menu, press 4 to set your Reach Me Options.
  5. After you have set your Reach Me options, press 1 to return to the main menu.
  6. At the main menu, press 1 to turn on Reach Me.

If you are away from your unwiredVoice:) phone and unable to use the online account center, you can use Remote Feature Management from any touch-tone phone to set up and manage Reach Me.
     

To turn off Reach Me:

From the online account center:

  1. Login and click the Manage Service Features link on the left side if the screen.
  2. Click the Reach Me link and select the "Reach Me is OFF" option.
  3. Click the Save Settings button.

From your VoiceLine phone:

  1. Pick up the phone handset and dial *00.
  2. Press 2 to turn off Reach Me.

From any touch-tone phone:

  1. Follow the instructions for using Remote Feature Management.
  2. At the main menu, select the Reach Me option.
  3. Press 2 to turn off Reach Me.

Usage Notes:

  • Enter Reach Me phone numbers as you would dial them from your phone. Include international access, country and city codes if necessary.

    For example, if you are in the U.S. (or are using the U.S. dial plan) and want to add the New Jersey local phone number (973) 555-8899 to your Reach Me list, enter 9735558899 (add a 1 to the front if this is a long distance call).

    If you are in the U.S. (or are using the U.S. dial plan) and want to add the Milan, Italy, phone number 7700111 to your Reach Me list, enter 01139027700111 (011 39 02 7700111).

    If you are using the Italy dial plan, you would enter the phone numbers in the examples above as follows: 0019735558899 (New Jersey) and 027700111 (Milan).

  • To temporarily bypass a number in your Reach Me list, check the Disable box (in the online account center) and click the Save Settings button. Uncheck the box when you are ready to accept Reach Me calls at that number.
  • N11 numbers (911 and 411, for example) and operator phone numbers (0 or 0+) cannot be used as Reach Me numbers.
  • If you have included your VoiceLine phone number as a Reach Me number, please note that features such as Call Blocking, Unconditional Call Forwarding, and Do Not Disturb will be applied if active.

Manage the feature online
You can manage your Reach Me settings in the Manage Service Features section of our online account center.
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