Receive your calls --wherever you are

Expecting a phone call but need to leave the house? Call Forwarding allows you to answer all of your incoming
phone calls when you are on the go. You can forward all of your calls or select calls to a phone number of your
choice -- even your cell phone -- or directly to VoiceMail.

There are four Call Forwarding options:

All Calls -- Forwards ALL calls to VoiceMail or to a specified telephone number. You also have the option of
hearing a short ring (splash tone) to notify you each time a call is forwarded.

No Answer -- Forwards calls only when there is no answer in a pre-set number of rings. You can modify
the number of rings in the online account center.

Busy Signal -- Forwards calls when callers receive a busy signal when dialing your telephone number. This
includes calls that are rejected because you already have two parties on the line through Call Waiting or 3Way
Calling.

Network Interruption -- Forwards calls only when your telephone adapter is not properly logged into the
service.

Here How it Works:

To activate call Forwarding:

1. Choose the condition for which you would like your calls forwarded.
2. Pick up the phone handset and dial the appropriate activation code.
3. If you have previously entered a destination phone number and wish to forward calls to the same
number, wait for the confirmation announcement and then hang up the phone handset. Call
Forwarding is now enabled.
4. If you would like to enter a different destination phone number, dial the number immediately after the
activation code. After you hear the confirmation announcement, you can hang up the phone handset.
Call Forwarding is now enabled.
Example: Dial *7217325558000 to activate Call Forwarding for all calls and set 1-732-555-8000 as the
destination phone number. When you no longer want all calls forwarded, dial *73 to deactivate. When you
want all calls forwarded again to the same number, dial *72.

To deactivate call forwarding:

1. Pick up the phone and listen for the dial tone.
2. Dial the deactivation code for the forwarding condition you no longer want on.
3. When you hear the deactivation announcement, Call Forwarding will be cancelled.
IMPORTANT: Please follow these instructions when entering Call Forwarding phone numbers:

  • To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.
  • To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code.You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.


Usage Notes:

  • If you forward your calls to a number that is not included in your calling plan, you will be charged for both the incoming and outgoing call.
  • Once you choose to forward a call to a number, VoiceMail will be deactivated. Forwarded Calls will not be transferred to VoiceMail unless specified on the Call Forwarding settings page of our online account center or unless you forward to VoiceMail using the appropriate code.
  • Callers dialing your phone cannot detect that the call is being forwarded.
  • You can still make outgoing calls from your phone while Call Forwarding All is active.
  • When Call Forwarding All is active, you receive a stutter tone prior to dial tone when you lift the receiver on the forwarded phone.
  • Dialing *08 activates a reminder ring on the forwarded phone, which will then ring when incoming calls
    pass through. You will not, however, be able to answer the call from the forwarded phone.
  • You can forward your phone to a local or non-local number. However, you will be billed for all calls
    forwarded to a non-local number, similar to dialing that number directly.
  • Activating Call Forwarding All overrides any other enabled Call Forwarding feature.
  • Cancelling Call Forwarding All reinstates all other previously enabled Call Forwarding features.

Manage the feature online

You can change your Call Forwarding settings in the Manage Service Features section of the online account center.

Frequently Asked Questions:

I am going on vacation. Can I forward my calls to a number in another country?
What will I be charged for my forwarded calls?

I am going on vacation. Can I forward my calls to a number in another country?
Yes. You can forward your calls to any number in the world. You will, however, be billed in accordance with your
calling plan for the incoming call to your phone number as well as for the outbound call to the forwarded number.
Please be sure to use the instructions above for entering phone numbers.


What will I be charged for my forwarded calls?
You will be billed in accordance with your calling plan for the incoming call to your phone number as well as for the
outbound call to the forwarded number.